The all-important customer communication experience

customer communication

Smart customer engagement, in whichever form, is now more important in today’s competitive climate than ever before. The success of an organization depends heavily on how well they understand and communicate with customers. On this note, Kofax in partnership with ITWeb, is conducting online Smart Customer Engagement Survey to gain valuable insight into the customer communications strategies within South African […] Read More

Culture matters: Q&A on how cultural differences impact customer service

cultural differences impact customer service

During the past five years, customer service has entered an entirely new, very global world. Like many large companies, Lexmark has moved distributed, locally managed customer contact operations into centralized shared services centers. We now support customers in countries all over the world with locations in Cebu, Philippines, Budapest, Hungary and Buenos Aires, Argentina. The work of the shared services […] Read More

Working across the globe: An interview with Lexmark’s general manager in Mexico

general manager in mexico

Here’s the next installment of our series of interviews with Lexmark general managers from across the globe. Today we chat with Mario Pedreros, general manager (GM) in Mexico. Pedreros has been with Lexmark since 2003and has been in the general manager position since March of 2014. Previously he held multiple sales management roles in the region before being named to […] Read More

Working Across the Globe: Lexmark’s United Kingdom general manager talks synergies

Working Across the Globe: Lexmark's United Kingdom general manager talks synergies

In our series of interviews with Lexmark general managers across the globe, we talk to Danny Molhoek, Lexmark United Kingdom (U.K.). Molhoek was named general manager in early 2013. We sat down to ask him how his first year on the job has progressed and what new and exciting projects he is working on for Lexmark. Lexmark: Tell us about […] Read More