Channel Talk: What’s holding you back from offering MPS to your customers?

MPS-CoreMany of Lexmark’s channel partners are implementing managed print services (MPS) offerings to their customers’ print environments to improve their customer service levels, help their customers save time and money and to increase the value of service they provide to their customers.

However, many of these partners have a difficult time initially entering this lucrative market. Barriers to entry can include predetermined purchasing requirements, inflexible customer pricing, the expense of setting up a sophisticated fleet management system, developing the service infrastructure, and a lack of product and solutions availability.

Lexmark recently announced a new program that removes the typical barriers to MPS adoption and makes getting started easy and affordable. Lexmark Advantage MPS Core is now available to qualified channel partners.

Lexmark Advantage MPS Core allows partners to stay in front of their customers by positioning them as the primary point of contact, the owner of contracts and the source of all billings.

By signing up for Lexmark Advantage MPS Core, eligible channel partners have immediate access to our infrastructure, tools, experience and resources to help them market MPS with:

  • Maintenance and support of contract devices
  • Automated supplies fulfillment
  • Optional dispatch of their own service technicians
  • Invoice channel partner for all devices under contract

When implementing MPS, the partner and the customer have increased visibility to a customer’s output environment, enabling them both to control and reduce print volumes and find and improve workflows and processes.

“As Lexmark continues to transform its business, it is imperative that channel partners understand how to join us on this journey, which will ultimately help drive more revenue and customer loyalty,” said Brock Saladin, Lexmark vice president and general manager, global channel sales and marketing. “The Advantage MPS Core Program is one of these opportunities. Advantage MPS Core provides resellers with a robust framework in which to maintain customer relationships while concurrently enhancing the products and services they offer.”

To learn more about Lexmark and how we lead in MPS, click here to read an overview by IDC.