For a bank, growth is great news, but it brings challenges too. For MainSource Financial Group, a higher volume of customers opening accounts overstretched its document management and transport capabilities. Newly acquired banks amassed a legacy of mismatched, aging printers, copiers, scanners, and fax machines that were costly to maintain.
New accounts took too long to open, threatening customer satisfaction. MainSource turned to Lexmark to help create a solution to enable the bank’s growth and make it easier to track information about new accounts throughout the bank system. In particular, MainSource wanted a standardized and optimized output infrastructure that was fully networked and managed proactively. Further, it sought electronic workflows to speed up the new account opening process and reduce its document transport costs.
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