Culture matters: Q&A on how cultural differences impact customer service

cultural differences impact customer service

During the past five years, customer service has entered an entirely new, very global world. Like many large companies, Lexmark has moved distributed, locally managed customer contact operations into centralized shared services centers. We now support customers in countries all over the world with locations in Cebu, Philippines, Budapest, Hungary and Buenos Aires, Argentina. The work of the shared services […] Read More