Since 2000, Cincinnati Children’s Hospital Medical Center (CCHMC) has tripled its staff from 3,000 to 9,000, adding 140 new hires a month. This created an influx of paperwork that slowed HR processes and hampered staff productivity. Lexmark Healthcare process and content management solutions are helping CCHMC efficiently process resumes, W-4s, personnel files, transfer requests and all other documents.
The time savings created by using Perceptive Content from Lexmark has dramatically reduced the United States Coast Guard’s (USCG) backlog of inquiries and number of people in the on-hold queue. Freedom from filing, looking for lost documents and delivering documents to different locations has also resulted in greater employee productivity.