The Best and Worst Customer Service

Aside

We love getting feedback from our customers.  Unfortunately, we often hear about the problems customers are having instead of hearing about the good experience that they have with their Lexmark devices.  Good or bad, we want to hear about your experience with Lexmark devices.  Our success is driven by the company’s overarching commitment to its customers. With a corporate vision of “Customers For Life,” we earn our customers’ loyalty by listening to them, anticipating their needs and working to create value for them.

So with that, it is especially rewarding when we help our customers and even better when they write about their positive experience on their blog.  Joy, the lead blogger at Pardon My Poppet in Ontario, recently talked about her experience with Lexmark and some other companies. Read it here.

We’d love to hear about your Lexmark experience.  Please feel free to post comments here, or if you need assistance, contact us at lxklistens@lexmark.com

 

CRN’s Annual Report Card ranks Lexmark No. 1

Listening and responding. These are among Lexmark’s strengths, and they’re paying off in our IT reseller channel. Just ask our partners. CRN’s Annual Report Card ranks Lexmark No. 1 over HP and Xerox in a number of categories – as rated by solution providers – in the 2011 Multifunction Printers report. Lexmark is No. 1 in Solution Provider Programs, Richness of […] Read More